You may return most new, unopened items within 30 days of delivery for a full refund when the item is in "unused" condition. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Return shipping will be the responsibility of the customer for any other reason.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We currently only ship to the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. As soon as we are able to ship the item you will be sent a shipped item confirmation and it will normally have all the tracking information that you will need to keep track of your package and arrival estimate for your packages.
Please also note that the shipping rates for many items we sell are weight-based and the fixed shipping cost associated with it is usually in correlation to the weight of the item and the size of it's packaging. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.